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FAQ'S

Can I change an order I have already placed?
If you accidentally chose the wrong item/size or would like to change products please contact us via email or using our contact form within 2 hours of placing your order

Are all sizes the same?
Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different.
If you would like a size chart for any particular product, please email us or use our contact form on this site with your request.

Can I exchange my item for a different size/style?
We only offer exchanges for a different size. If you would like to exchange sizes, please email us or use our contact form. Shipping will need to be paid by the customer.

How do I track my order?
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email as many customers have found it is treated as spam.

Can I change an order I have already placed?
If you accidentally chose the wrong item/size or would like to change products please contact us via email or using our contact form within 2 hours of placing your order

Are all sizes the same?
Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different.
If you would like a size chart for any particular product, please email us or use our contact form on this site with your request.

Can I exchange my item for a different size/style?
We only offer exchanges for a different size. If you would like to exchange sizes, please email us or use our contact form. Shipping will need to be paid by the customer.

How do I track my order?
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email as many customers have found it is treated as spam.

Shipping
We offer free shipping to the USA and Canada on all orders and free shipping to the rest of the world for orders over $100(AUD). For all other orders, shipping is a standard fee of $8.95 (AUD).
In the unlikely event we are unable to ship to your country will notify you as soon as possible and provide a refund for your order.

Occasionally you may receive multiple parcels directly from our warehouse - we will do our best to provide you with all tracking numbers.

Using a discount code
Once you’re at the checkout enter your correct promotional code into the discount bar and click 'Apply'.

If you are checking out on a mobile device please click "Show order summary" and the discount box is in the drop down menu.

Please note, only one promotion/discount code is redeemable per order.

My item is faulty
We aim to provide our customers with high standard quality at all times but if you unfortunately receive a faulty item we will work as quickly as possible to have the problem rectified. Please send us a photo of the defect/fault to info@mischiefandmayhembabywear.com in order to speed up the returns process.

My Parcel hasn't arrived
Once your parcels have left our warehouse they are then the property of Australia Post. We are legally not responsible for lost or damaged goods.  
Please note that it can take up to 6 weeks for your order to arrive. If you have not received your order in this time, please contact us and we will do our best to locate your package.

Garment Care
We recommended a cold hand wash and to dry your garments in the shade. Do not tumble dry or iron. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.

We want you! 
We love to see your little one in our threads, send us a cheeky pic of your bub in any of our outfits and we will feature you on our Facebook or Instagram page!

Any other questions?
Feel free to reach out to us at any stage with any questions you may have. We love to hear from you, so any feedback/suggestions or ideas you have please send them our way! 

Email: info@mischiefandmayhembabywear.com

 

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